Gap Refinement: Ability to share (and create) good content through creating appropriate length video easily with good visual and audio media. Experience with gathering user needs: While it was more demanding than anticipated, it was an eye-opening and good learning experience. “Your truth is not my truth” was brought to life again, as people use sometimes very different approaches to achieving the same end. My greatest challenge was in getting the minimum of five other users (due to time constraints, rather than willingness) to interview, and in their “user-environment”. But I found it did not prove a disruptive, rather enlightening on the whole user experience. My second biggest learning was in recording a Google hangout, where I was so convinced everything was working, I failed to press the “start broadcast” button, and although my interview was streaming to YouTube, it did not record! Hard lesson learnt, certainly not forgotten. List of User Needs (37 identified)
Below are orthographic projections (2D views of a 3D object) and cross sections of a chair hand drawn by me.
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